Silver Support Plan

Gold Support Plan

Silver Support Plan:

Required as part of any CaseCommand purchase.

Annually renewing plan.

Cost is based on a percentage of the number of users.

All maintenance releases of CaseCommand are included as part of this plan.

Gold Support Plan:

Includes all benefits of the Silver Support Plan, PLUS:

Receive all future new releases of Case-Command software as long as you subscribe to the Gold Support Plan.

Receive unlimited e-mail technical support.

Utilize up to 6 phone-supported "incidents" to resolve any difficulties with CaseCommand.

Special discount rate for custom report design and CaseCommand customization.

Annually renewing plan.

Cost is based on a percentage of the number of users.